Frequently Asked Questions
Everything you need to know about Round Lab skincare and your orders.
Are Round Lab products authentic when purchased here?
Yes, this is the official Round Lab shop. All products are 100% authentic, sourced directly from our manufacturing facilities in Korea to ensure the highest quality and freshness.
Which Round Lab line is best for sensitive skin?
Our 1025 Dokdo line is specifically formulated for sensitive skin, utilizing deep sea water and gentle exfoliating enzymes to hydrate and soothe without irritation.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping times vary by destination.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.
Are your products cruelty-free?
Yes, Round Lab is committed to ethical beauty. We do not test our finished products or ingredients on animals at any stage of production.
Where can I find the expiration date on my product?
The expiration date is printed on the bottom of the bottle or the top crimp of the tube in the format YYYYMMDD. Most products have a shelf life of 12 months after opening.